Title: | Ninja RMM to remote user PC
| Internal: | Yes |
Description: | Ninja remote user PC
| Status: | Published |
Keyword: | RMM Ninja | Home Application: | Freshdesk |
Author: | Nicholas | Approver: | Gabriel (SDM) |
Creation date: | Feb 06, 2024. | Version: | V1.052024 |
Publish date: | Feb 06, 2024. | Modify date: | Feb 06, 2024. |
It user for remote access customer computer to perform troubleshooting
Step 1
Login Ninja with AWE credential
Step 2
Go to Organization tab to find the customer and click it, for example customer from TAL Dialysis then click on it.
Step 3
Find the customer PC name and click on it. If can’t find user PC name in the list, need ask user provide TeamViewer for remote.
Step 4
Point to the “Ninja Remote” icon as below shown and click it.
Step 5
It will take time to “loading” as the below screen shows.
Step 6
Click the “Download for Windows (64)” for first-time users using it.
Step 7
Open the installer and tick the box, then click “Install” as below
Step 8
Click “Done” button as below
Step 9
Repeat step 4 and click the “Open Link” as below.
Step 10
It need take time to load for connection until established shown as below.
Step 11
Launch below is show successful connected to the PC
Step 12
Just tick the “X” on top right Conner button shown if want end the remote session
Step 13
Click “Yes” button for confirm end the remote session